Refund policy

Return & Refund Policy

You can return items within 30 days of delivery, as long as they are unused, in their original condition and returned with their original packaging.

Where returns are sent

Returns are sent to our warehouse in the United States: 80 N Fullerton Ave, Montclair, NJ 07042, United States. Contact us before sending anything back – we will confirm your return and email you the full return address. Parcels returned without a confirmed return cannot be matched to an order and cannot be processed.

Who pays for return shipping

If the order arrived damaged, defective, or incorrect, we pay the return shipping and send a prepaid label. For a change-of-mind return, the customer pays the return shipping.

Damaged or incorrect items

Contact us within 48 hours of delivery at support@kulvina.com with photos of the issue. We will send a replacement or issue a full refund at no cost to you.

How to start a return

Contact us at support@kulvina.com with your order number before sending anything back. We will confirm your return and give you the return address.

Refunds

Once we receive and inspect your return at our warehouse, approved refunds are processed to the original payment method within 5 business days.

Returns are handled by European Brand Group LLC, 1968 S. Coast Hwy #4238, Laguna Beach, CA 92651, United States. Returned goods are received at our warehouse at 80 N Fullerton Ave, Montclair, NJ 07042, United States.